Shipping Policy

Welcome to FOCLER! We are committed to making your shopping experience as smooth and enjoyable as possible, including a seamless shipping experience. Below is our comprehensive shipping policy to answer all your questions and address any concerns you may have. If you still have questions after reading this policy, please don't hesitate to contact us.

Shipping Speed and Times:

We understand that you want to receive your FOCLER purchases as quickly as possible. That’s why we aim to ship all orders, both domestic and international, within 5-7 business days after payment is received. However, please note that during busy periods such as holidays and special promotions, processing times may be slightly longer. Once your order has been shipped, you will receive an email notification with tracking information so you can follow the progress of your package.

Shipping Costs:

FOCLER offers free shipping for all orders, no matter the country or region. There are no hidden shipping costs.

International Shipping:

We are proud to offer worldwide shipping to ensure that everyone can enjoy FOCLER’s high-quality products. Please note that international shipments may take slightly longer due to customs and other logistical processes. We recommend customers outside of the Netherlands and Belgium to allow for an additional 5-7 business days for delivery, depending on the location.

Customs Fees and Taxes:

For international orders, customs fees and taxes may apply depending on the laws and regulations of your country. These fees are the responsibility of the customer and are not covered by FOCLER. We recommend contacting the customs authorities in your country for more information about possible fees before placing an order.

Packaging:

At FOCLER, we take great care in packaging your order with attention to detail. We use eco-friendly materials whenever possible and strive to minimize our environmental footprint. If you have specific packaging requirements or if your order is a gift, please let us know during checkout, and we will do our best to accommodate your request.

Return Policy:

We hope you are completely satisfied with your FOCLER purchase. However, if for any reason your purchase does not meet your expectations, you can return the item within 30 days of receipt for a full refund or exchange. The returned item must be in unused condition and returned in its original packaging. Please note that the return shipping costs are your responsibility unless the product is defective or does not match your order.

Contact Us:

If you have any questions about our shipping policy or need assistance with placing an order, please don’t hesitate to contact our customer service. We are always here to help and strive to answer all your inquiries quickly and efficiently.

Thank you for choosing FOCLER. We look forward to providing you with the best shopping experience possible!