Return Policy
Welcome to FOCLER! We are committed to providing high-quality products and excellent service to all our customers. However, we understand that there may be times when a product does not meet your expectations or when you simply change your mind. That’s why we have designed our return policy to ensure that your return experience is seamless and satisfactory.
1. Return Conditions:
To be eligible for a return, the following conditions must be met:
- The product must be in new, unused condition and returned in its original packaging.
- Returns must be submitted within 30 days of receiving your order.
- Keep your original proof of purchase or order confirmation as proof of purchase.
2. How to Request a Return:
The return process at FOCLER is simple and fast. Follow these steps to request a return:
- Contact our customer service at info@focler.com to register your return. Be sure to include your order number and the reason for the return.
- Our customer service team will provide further instructions for returning your product(s).
3. Refunds:
Once we have received and inspected your returned product(s), we will proceed with the refund. Please note that:
- Refunds will be processed using the original payment method used for the purchase.
- Shipping costs are not refunded, unless the returned product was defective upon delivery.
4. Exchanges:
If you wish to exchange a product for a different size, color, or item, simply follow the return process outlined above and place a new order for the desired item on our website.
5. Defective or Damaged Products:
In the rare event that you have received a defective or damaged product, please contact our customer service immediately. We will do our best to resolve the issue quickly and to your satisfaction.
6. Contact Information:
If you have any questions about our return policy or need more information, please don’t hesitate to contact our customer service at:
Email: info@focler.com
Our dedicated team is ready to assist you and answer all your questions.
At FOCLER, we strive for your complete satisfaction and aim to make your shopping experience as positive as possible. Thank you for trusting our brand. We look forward to serving you!